Digitizing Security Guard Services: Using Mobile Applications and Patrol Tracking
23 June 2025 at Article
The role of security guards in safeguarding company assets has evolved in line with technological advancements. In the digital era, guard services are no longer limited to manual patrols and logbooks, but have entered a more advanced stage through the digitization of security services.
As a leading provider of integrated security solutions in Indonesia, Nawakara is driving this transformation by leveraging mobile applications and patrol tracking systems. This article explores how digitization enhances efficiency, transparency, and accuracy in modern guard services.
Why Digitize Security Guard Services?
Digitization is not just a trend—it is a strategic necessity in facing increasingly complex and dynamic security challenges. Conventional security teams often encounter issues such as:
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Inaccurate patrol documentation
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Slow response to incidents
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Lack of visibility into guard activities
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Insufficient visual evidence in incident handling
Through digitization, guard services become more measurable, transparent, and fully supportive of Integrated Security Solutions (ISS).
Key Technologies in Security Service Digitization
1. Mobile Applications for Daily Operations
Nawakara utilizes mobile-based security applications that allow guards to:
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Log patrol results directly into the app
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Fill out digital log books
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Send real-time incident reports to the Command Center
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Receive direct instructions from supervisors or the control center
This application also enables management teams to monitor each guard’s activity in real time through a dashboard.
2. Patrol Tracking System (GPS Tracking)
With GPS-based patrol tracking technology, companies can:
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Ensure patrol routes are followed as planned
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Detect delays, route deviations, or skipped checkpoints
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Generate automated, reviewable patrol reports
This tracking also helps identify incident-prone areas over time.
Benefits of Digitalized Guard Services
| Benefit | Explanation |
|---|---|
| Time Efficiency | Automated, fast reporting without manual processes |
| Data Accuracy | Visual evidence and GPS data that cannot be manipulated |
| Faster Response | Direct communication between guards and the Command Center |
| Easy Audit & Evaluation | Stored data easily accessible for performance review |
| High Transparency | Clients can view reports and patrol records digitally |
Case Study: Nawakara’s Implementation of Digitalization
In various industrial and corporate projects, Nawakara has implemented digital patrol technologies connected to a 24/7 Command Center. The results:
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Response speed increased by up to 40% due to real-time communication
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Patrol reports are more accurate and systematically documented
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Clients receive automatic weekly and monthly reports without waiting for manual summaries
Does Technology Replace the Role of Security Guards?
No. Technology does not replace security personnel—it enhances their performance, making them more effective, professional, and reliable. Guards remain at the frontline of security, and with the support of digitization, they can operate optimally and take full responsibility for their duties.
Conclusion
Digitizing security guard services is a crucial step toward building a modern security system that is responsive, efficient, and transparent. Through mobile apps, bodycams, and patrol tracking, Nawakara proves that integrating technology with human resources leads to superior security services.
Want to Improve the Effectiveness of Your Security Team?
Nawakara provides comprehensive integrated security services supported by technology, including:
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Digital patrol applications
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Technology-based training and operational SOPs
Contact Nawakara’s expert team for a free security audit and tailored integrated system solution for your company. Contact Us Today!
